My Account - The LivingCare Group

Looking for Instructions ?

How to Change an appointment

Unfortunatly we’re unable to change the date/time or patient details on an order and/or booking. In order to change these details you must first cancel your existing order or booking, then place another with the new correct details.

Details on cancellations and refunds can be found below.

How to Cancel

To cancel a booking – please do so on the BOOKINGS page.
This includes any time you selected and time and/or date for a collection / visit to one of our centres.

To cancel an order – please do so on the ORDERS page.
This included products and or services which did not require a specific booking being made (e.g. a Postal Test)

Please Note : If you do not see the word “Cancel” to the right of your booking status for your appointment, then this booking is not cancellable or is in the past.

Refunds

Refunds are processed within 72 hours of a booking being cancelled and payments are returned to the original payment method within 7 working days following this. You will recieve an email confirming your booking/appointment cancellation and another email when your refund has been processed.

You may review our cancellation policy and our full terms and conditions by clicking here

The LivingCare Group are proud to provide health services across Yorkshire on a NHS and Private basis which are accessible to all.

Each month over 5000 patients trust us to provide their care.
You can trust us to deliver your care.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
CONSENT	16 years 5 months	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.

Cookie	Duration	Description
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.
yt-remote-connected-devices	never	These cookies are set via embedded youtube-videos.
yt-remote-device-id	never	These cookies are set via embedded youtube-videos.

Cookie	Duration	Description
aquiz_user	1 month	No description
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".