Overview

Our LivingCare day 2 testing is UK Government approved (through the lab Oncologica), and offers reliable testing upon return to the UK.

If you’re travelling back from and have not been to a “red list” country in the previous 10 days, and you’re double vaccinated, you just require our day 2 test upon arrival to the UK.
Full details can be found at the Gov.uk website

You must isolate until the results of this test

Postage

Our tests are posted out to you with a Royal Mail Signed-for and before 1pm delivery service*, and can be returned via any Royal Mail Priority Postbox – we provide a Tracked24 returns postage label or we recommend that you use our Dropbox locations – click here to open the page.

Our home testing for day 2  is easy, hassle free and reliable!

During busier postage periods we recommend you order in advance.

*Please see our postage terms and conditions

When do I do my day 2 tests?

You can perform your day 2 test any time on or before day 2 after arriving in England – where day 0 is the day you land.

We recommend doing your test as soon as possible to help reduce your quarantine time, as you must isolate until the results of this test are received.

What is day 2/8 testing?

In line with the UK Government guidance, it is compulsory to perform Day 2/Day 2 & 8 Covid-19 tests after international travel.

There are specific requirements for these tests, and they aren’t just a normal PCR. You must book from an approved provider such as LivingCare. The tests are:

Day 2: On or before day 2 – A PCR Test to check if you have coronavirus.

Day 8: On or after day 8 – A PCR Test to check if you have coronavirus. (for “red list” or not fully vaccinated travellers)

Passenger locator form explained

Please note: To complete your passenger locator form, you will require a reference number from us – This is the kit code listed under your orders beginning with “FUTUR”. It is not your order number. These numbers are assigned automatically after placing your order and you should receive these by email shortly after completing the order. Our customer service team are able to assist Monday-Friday within office hours, so for kits ordered over a weekend any issues with PLF codes would normally be resolved the next working day (usually a Monday). So please order your kits in good time in case of any issues.

What do I need to do before I travel to England?

If you’re travelling to the UK and are fully vaccinate, and haven’t visited or transited through a country on the UK government “red list” in the 10 days before returning to England, you must:

• Book a day 2 test  This includes the relevant tests required and also return postage for both tests. We will post the kits out to your address with Royal Mail Signed-for and before 1pm service*.
• You must complete a passenger locator form which includes details of the location of your quarantine address in the UK, and the day 2 test package reference number. This number can be found on your online account with LivingCare.

What happens if I provide incorrect information or don’t quarantine?

You can receive substantial fines. Please check the government website for further information.

Is testing on day 2 following returning to England compulsory?

Yes, everyone who is fully vaccinated and hasn’t visited or passed through a country on the “red list” in the 10 days before arriving must book and pay for a Travel Test Package, which will include COVID-19 tests to be taken on or before day 2.

When can I leave quarantine?

For passengers requiring Day 2 Tests only, upon arrival in England, it is important that you go directly to your quarantine location and self isolate. You are not permitted to leave quarantine for work or leisure.

You must not leave quarantine until you have received a negative day 2 test result. Please see further information on the government website.

Results

Our lab process results 24/7 and all tests will be processed within 24 hours after our lab receive them – subject to the samples only needing to be tested once.
Please note: The samples may need to be tested more than once (this could be due to low levels of sample collection, which may be caused by a number of variables) which could cause a delay in results being issued.

The time our lab receives your test may vary upon the return method you choose to use, please see below:

Drop Box: If you use one of our LivingCare drop boxes, where swab kits are dropped before 6:30am 7 days a week, most results are received the very same day, and all results should be returned the next day by 12:00 noon. For kits dropped after 6:30am, most results are received the next day, and up to 12:00 noon the day after.

Royal Mail: If you have used a Royal Mail priority Postbox we advise you track these and once they have been received by the lab these will be processed and results can be issued anytime up to 24hours later.
Please note: During busy periods delays are expected with Royal Mail postage, LivingCare cannot control the delivery once it is with Royal Mail. Please use you tracking information with Royal Mail.

Certificates

We issue a digital PDF certificate, meaning you can easily produce it when required, and our lab is accredited by the MHRA and UKAS. We are also UKAS applied.

What if I test positive for COVID-19 for the day 2 tests?

In the rare circumstance that your day 2 test results are returned as positive, you must treat this as you would any other positive result for COVID-19 and quarantine for a further 10 days from the date of the test. The requirements for this are set out on any results certificates for positive results. We will automatically report your positive result to Public Health England.

Please see the government website for more information.

Other

Where can I find the passenger locator form?

You can find more information on the passenger locator form on the government website.

Can I leave my quarantine location to collect or conduct my COVID-19 test?

Yes, you are permitted to leave your quarantine location to collect or conduct your COVID-19 test but you are required to return to your quarantine location as soon as this is complete.

Where can I find more information about quarantine requirements?

For details of quarantine requirements set out by the UK Government, please see the government website.

What happens if I don’t quarantine or provide incorrect information?

You can receive substantial fines. Please check the government website for further information.

Please see further information on the government website. If you’re travelling to Scotland, Wales or Northern Ireland, you’ll need to follow separate guidelines.

For all your PCR travel testing needs, LivingCare have you covered. We use our reliable lab partner, click and drop sites, as well as tracked24 Royal Mail returns delivery to ensure your testing is as easy and as smooth as possible.

Postage terms and conditions

We pay to use Royal Mail’s signed for special Delivery before 1pm service for our postage to you, and for return postage we provide a Royal Mail tracked24 returns label, however please be aware that this delivery may be delayed by Royal Mail in busier periods – LivingCare hold no responsibility for any postal delays.

Missed deliveries – LivingCare hold no responsibility for missed delivery. Royal Mail will have control of missed deliveries and customers are advised to arrange a re-delivery with Royal Mail online or visit the sorting office on the Royal Mail posted delivery card.

For our recommended alternative return method, Please see our Dropbox locations – click here to open the page.

Refunds

We do not offer refunds for our day 2 day 8 test kits once your passenger locator form code is assigned and your order has been dispatched. This is to prevent fraudulent use of our services. Please consider this when booking these kits.